It is your responsibility to manage the connected vehicle technologies and connected vehicle services in your vehicle. Data collection and connected vehicle services may have been activated by the dealer or previous owner. You can deactivate certain connected vehicle technologies and connected vehicle services. If you sell your vehicle or are a purchaser of a previously-owned vehicle, you are responsible for updating us, or you risk that the previous owner may continue to receive reports about the vehicle and have access to some connected vehicle services. If you sell your vehicle or return it at the end of a lease, you can take steps to minimize the amount of onboard data remaining on the vehicle.

When you buy a vehicle equipped with connected vehicle technologies or subscription-based connected vehicle services (including trial subscriptions), the dealer or previous owner may have activated such connected vehicle services. You may deactivate certain connected vehicle technologies and connected vehicle services at any time by contacting Honda Canada (see Contacting us) and following the directions provided to you. Please note that, even if you choose to deactivate such services, some limited vehicle data (such as vehicle identifiers) may still be collected to improve vehicle quality and to deliver any services related to the vehicle.

If you sell your vehicle or have purchased a pre-owned vehicle, please notify us immediately of the change in ownership. Failure to report a change in ownership may result in reports or other information about the vehicle or the account continuing to be sent to the previous owner (seller) who may be continuing to access connected vehicle services. In addition, to reduce the amount of onboard data stored on the vehicle prior to sale or turning it in at the end of a lease, you should perform a data reset of the audio and navigation systems. Instructions for performing a data reset of the audio and navigation systems may be found in your vehicle’s owner’s manual and/or navigation manual.

• Honda Owner’s/Navigation manuals
• Acura Owner’s/Navigation manuals

It is your responsibility to correct or update the information provided to us when you register for, or subscribe to, connected vehicle services, or buy, lease, sell or return a vehicle.

Honda collects data provided by you or retrieved by Honda from your vehicle or smart device and smart device applications when you use a vehicle equipped with connected vehicle functions and services. This data may include vehicle identifiers, device identifiers, contact information, vehicle operation data, connected vehicle services usage data, location, and driving behaviour data.

The types of data that Honda collects depends on the nature of the connected vehicle services. The following list describes the most common types of data Honda collects in connection with connected vehicle services:

• Vehicle identifiers, such as a vehicle identification number (VIN) or other similar identifier, to link the vehicle to the connected vehicle services, to your subscription or account, and to your smart device
• Device identifiers to connect your smart device to the vehicle and connected vehicle services
• Contact information to enable Honda Canada to identify and communicate with you, such as your name, email addresses / username, password, phone numbers, language preferences, and other information about you when you subscribe to a connected service, set up an account to access a connected service, or use a connected service through an independent service provider
• Vehicle operation data such as:
• oil life, odometer reading, fuel level, distance remaining to empty, dashboard warning lamps, tire pressure, battery life, battery charge status, coolant temperature, engine rotations per minute, diagnostic trouble codes (e.g. electronic system generated trouble or failure codes), vehicle maintenance status, and other vehicle status and diagnostic information
• trip log information, including trip start time and end time, trip start and end location, trip distance, and fuel consumed
• airbag system status, including airbag deployment and the relative change in velocity (delta-v) associated with airbag deployment
• Usage data related to your use of the connected vehicle services, such as:
• data relating to searches you performed using the connected vehicle services
• HondaLink or AcuraLink account access information, including information about anyone making a call from the vehicle or under your account
• call history information if calls are made using the connected vehicle services, including the date, time and duration of call
• call records and call notes if calls are made to a Honda agent or a Honda service provider
• smart device calendar data, such as date/time/location of scheduled events (for use in navigation system)
• navigation system settings and usage
• audio and in-vehicle infotainment systems settings and usage
• connectivity systems settings and usage, such as data from use of Wi-Fi, hot-spot and an embedded telematics control unit
• Geolocation data such as the location of your data at a specific point in time or over time in order to provide you with HondaLink Assist or AcuraLink Assist services, if you enable and use location-based services (such as navigation), if you request assistance with a stolen vehicle (may require a paid subscription for which the Terms and Conditions of the subscription will apply), if you are in breach of your financing or leasing agreement with Honda Canada Finance Inc. and the information is required to repossess your vehicle, or if Honda is otherwise compelled by law to collect and/or disclose that data
• Driving behaviour data such as vehicle speed; vehicle acceleration and deceleration (and associated pedal positions); engine speed; direction of travel; time of travel; steering angle; yaw rate; vehicle control systems settings, position and usage; and Honda Sensing / Acura Watch systems settings and usage
• Preferences and settings such as content interests, and other information relevant to personalizing your experience
• Communication and call recording when you communicate with Honda Canada and our service providers, including by phone, email, chat, text, or through in-vehicle communication systems
• Inferences drawn from other personal information or data that relate to your preferences, interests, characteristics, behavior, and attitudes; these inferences may be derived through automated processing of personal information and machine learning techniques

Connected vehicles contain computer hardware and software the collect information about the vehicle and your use of the vehicle.

When you use connected vehicle services, this data is communicated to the service provider who is providing you with the connected vehicle service, which could be Honda, a Honda service provider or an independent service provider. Even when you are not using connected vehicle services, vehicle data is collected and stored on the vehicle. This data may include diagnostic information that a dealer’s vehicle service technician or another person can retrieve using a plug-in device. This data may also include data such as destinations you entered into the navigation system.

Examples of connected vehicle services include, but are not limited to:

• HondaLink and AcuraLink
• incident response and roadside assistance services ;
• traffic and weather services
• navigation services;
• vehicle diagnostic tools
• vehicle location/locator services
• vehicle geo-fencing services
• programs on the vehicle or your smart device that analyze your use of the vehicle or its systems

In addition, some vehicle data may be automatically transmitted with no action on your part even if you are not using connected vehicle services. For example, in certain models, the vehicle may automatically send an electronic signal with your latitude and longitude at a particular point in time to Honda or a service provider if the vehicle detects that a crash has occurred. Other vehicle data relating to a vehicle’s technical performance may be transmitted automatically for vehicle research and development.

Honda collects vehicle data to provide you with the connected vehicle services you request, to better understand how connected vehicle services are used, to provide personalized connected vehicle services, to provide diagnostic and warranty services, to determine whether your vehicle requires or is eligible for software updates, to assist in the recovery of lost or stolen vehicles, to protect and enforce our legal rights, to fulfill our obligations, and to manage and improve Honda and Acura vehicles, products and services, and our business operations. Some processing may be fully automated.

The purpose for collecting vehicle data depends on the connected vehicle services you use. The most common purposes are set out below. Not all of these purposes may apply to you:

• providing connected vehicle services
• communicating with you
• evaluating and improving the quality, performance, and design, of vehicles, systems, and connected vehicle technology and services
• providing software updates and enhancements to connected technology and services
• providing alerts regarding the performance and maintenance of your vehicle as well as safety, diagnostics, warranty, maintenance, and other information
• providing diagnostic and service support to dealers and other servicing your vehicle
• assisting in the recovery of lost or stolen vehicles
• providing customer service, sales, and product support
• marketing Honda and third-party goods and services that Honda Canada thinks would benefit vehicle owners
• performing market research and developing future goods and services
• complying with our and governmental emissions, safety, recall and other compliance programs
• preventing fraud or misuse of connected vehicle services
• helping to protect the safety of you or others
• enforcing Honda’s legal rights and compliance with the terms and conditions of the use of the connected vehicle services and our vehicles
• complying with legal and contractual requirements
• resolving disputes
• protecting Honda’s and its service providers’ rights or property or the rights or property of others
• meeting legal and governmental obligations, including responding to governmental and legal requests
• other purposes we may identify at the time of collection

Honda or its service providers may de-identify vehicle data by aggregating information across its customers or by removing identifiers. Honda and its service providers may use this data for Honda’s business purposes without further consent. In addition, Honda may anonymize vehicle data so that it no longer can be used to identify your vehicle specifically. Honda may use and disclose this anonymized data for any purpose including selling this data to third parties for their products and services.

Honda may use automated processing techniques when using personal information. If you reside in the province of Quebec, we will notify you at the time we make a decision if we exclusively use automated processing to render a decision about you.

The Honda Prologue and Acura ZDX models include technologies operated and managed by General Motors. We may collect vehicle data collected through those technologies from General Motors for the purposes set out in this Honda Canada Vehicle Data Privacy Notice. In addition, General Motors will independently use this vehicle data for the purposes set out in the GM Privacy Statement.

Honda uses geolocation information to:

• provide information to and assist incident responders or roadside assistance providers if your vehicle is in a crash or you press an assist button in your vehicle
• assist, with your separate consent, law enforcement with locating a stolen or missing vehicle
• assist in locating and recovering your vehicle or communicating with you if you breach any of the terms of the agreements covering the leasing or financing of your vehicle
• with your registration, request, separate consent, or activation, to facilitate services that rely on or utilize geolocation data such as traffic, map, navigation, driver behavior or geo-fencing features, or any other
• with your separate consent for other vehicle functions or connected vehicle services and technologies

Honda shares or communicates vehicle data to or with third parties with permission. Honda may also share or communicate personal information for the purposes consistent with the purposes for which the vehicle data was collected or if required by law.

Honda shares or communicates your personal information in certain situations. The most common situations are listed below:

• Other Honda companies – who provide the Honda and Acura vehicles, products and services that you request or who use the personal information to maintain or improve Honda and Acura vehicles, products and services
• Authorized service centres – in connection with diagnosing product service-related issues, and resolving vehicle or product service-related requests
• Service providers – who provide services to Honda or who provide service to you on our behalf, including:
• Satellite, traffic, and telecommunications companies,who provide services or other data that enable the connected vehicle services
• Fulfillment and account servicing providers,who help provide products, services and information to our customers, service our customers’ account or customer benefits, collect survey responses, and support e-commerce services
• Marketing and communications providers,who help market our products/services, conduct promotions, events, surveys, and outreach campaigns
• Research and development providers,who help develop and improve our products and services
• Data and business analytics providers,who help us collect, analyze, and improve the accuracy of our data
• IT and network administration vendors,who provide services such as data storage and management, website hosting, and data security
• Professional service firms, who provide accounting, legal, and other professional services
• General service providers, who help with day-to-day business operations such as office support services, courier services, facilities management, and document destruction
• Independent service providers – who provide services to you on a trial or subscription basis through Honda and Acura vehicles, products or services, such as satellite radio providers (such as SiriusXM in selected vehicles) and connected vehicle services (such as OnStar in selected vehicles)
• Market researchers – who conduct market research to help Honda improve Honda and Acura branded vehicles, products and services
• Business partners – for the purposes of due diligence relating to a transaction or the completion of the sale of part or all of Honda’s business operations
• Third parties – who you consent or direct that we share information, such as law enforcement, to investigate or recover a stolen vehicle; insurers, in connection with claims; and other situations with your consent or direction

Honda Canada may disclose your personal information to third parties if required by law or if reasonable to preserve or enforce Honda’s or a third-party’s legal rights, such as: if required by a subpoena, order or warrant; to prevent potential harm to Honda, its customers, or the public; if permitted by law in connection with a government inquiry or law enforcement activities; to enforce Honda’s legal rights; in litigation or dispute resolution; and to detect, prevent or address fraud or security issues.

Honda maintains safeguards designed to protect vehicle data from unauthorized access, use, alteration and disclosure. Vehicle data is stored and processed inside and outside of Quebec and/or Canada.

Honda uses administrative, technical, and physical safeguards to protect vehicle data from unauthorized access, use, alteration and disclosure. These safeguards are designed having regard to the nature of the vehicle data to be protected and the reasonably foreseeable and likely risks to the vehicle data, including whether the vehicle data could be used to identify you. Even with these safeguards, we cannot assure you of the security of vehicle data, particularly when it is transmitted over the internet or third-party networks.

You have a shared responsibility to keep vehicle secure. Please take the following steps to help secure your personal information:

-        install the latest updates and patches for your vehicle when prompted by Honda
-        for connected devices, install security
-        use the latest version of browsers when using browser-based apps connected to your vehicle
-        change your account password frequently for connected vehicle services you access through mobile applications
-        use complex passwords to lock your device and mobile applications. Complex passwords include capital letters, numbers and special symbols
-        do not use the same password for multiple sites
-        do not share your password with others

Honda retains vehicle data in accordance with corporate retention periods. Retention periods are based on the following factors: the purposes for which the personal information was collected; legally required minimum retention periods; foreseeable risks to Honda for which the personal information is relevant; backup, business continuity and disaster recovery procedures.

Vehicle data may be stored, accessed, used and otherwise processed inside and outside of Quebec and/or Canada. When vehicle data is located outside of Quebec or Canada, personal information will be subject to laws that have different standards of protection and may allow for foreign law enforcement and governmental access under the laws of those other jurisdictions.

Even if you do not use connected vehicle services, connected vehicle technologies will collect data about the vehicle and your use of the vehicle that will be stored in the vehicle’s computer systems. Onboard data is generated by the vehicle’s telematics and diagnostics systems, automatically retrieved from connected devices, and created by user input (such as when you enter a navigation destination, program a favourite radio station, dial a phone number, or upload content).

This onboard data is collected by connected vehicle technologies but is not used for connected vehicle services because you have not subscribed to those. Onboard data is stored on your vehicle; however, it could be accessed by service technicians or dealer personnel, a person to whom you sell the vehicle, valets, or temporary operators of the vehicle, or others with access to your vehicle.

You can minimize the amount of onboard data in a number of ways:

• If you do not use the vehicle navigation system, information about your trip destinations will not be stored in the navigation system
• If you do not connect a smart device to the vehicle, either by wireless or physical connection, the vehicle will not receive (or store) information from the smart device

Please see Activation and change of ownership for how to minimize onboard data remaining on your vehicle if you sell your vehicle or turn it in at the end of a lease.

You have rights and choices regarding the collection by Honda of certain types of vehicle data. For some vehicles, you can control whether to share vehicle location, you can opt-out of Honda’s service providers attempting to contact third-party first responders if your vehicle sends a crash report, and you can choose to not use or to discontinue the use of connected vehicle services. If the vehicle data is personal information, you also have certain additional rights under the Honda Canada Privacy Policy.

You have the right to opt-in or opt-out of certain types of vehicle data collection, use and sharing:

• You may opt-out of sending via an embedded telecommunications unit (if installed) your vehicle’s location to Honda or our third-party service provider in the event a possible crash is detected
• You may opt-in and/or opt-out of using your connected Bluetooth HandsFreeLink smart device to attempt to contact third-party responders in the event of a crash or other incident
• You may opt-in and/or opt-out of sending your vehicle’s diagnostic, location, and trip log information to Honda
• You may opt-in and/or opt-out of sending communications data when you pair your connected smart device, by using in-vehicle or smart device-based switches/settings
• You may opt-in and/or opt-out of sending vehicle or vehicle systems’ data, by using in-vehicle or smart device-based switches/settings
• You may choose not to register for or subscribe to certain connected vehicle services, such as HondaLink or AcuraLink, or may choose not to use certain technologies or services, such as a navigation system provided in your vehicle
• You may choose not to receive marketing communications from Honda – please see the Honda Canada Privacy Policy

You may also exercise certain rights relating to our collection, use, and disclosure of vehicle data that is also personal information under applicable Canadian federal and provincial laws. For more information on these rights and how to exercise them, please review the Honda Canada Privacy Policy.

If you believe that Honda Canada has not adhered to this Vehicle Data Privacy Policy or you have another complaint, please contact us. Please provide specific details of your complaint or concern so that we can investigate it.