Frequently Asked Questions

Section 2. Vehicle Information

The radio in my Honda has a security code, and I had to disconnect the battery in my car in order for a repair to be performed. I cannot find the security code card for my radio and now it will not work. What do I have to do to get my radio to work again?

First, you can save yourself a lot of trouble if you keep the card with the radio security code in a safe place, where you can find it. If you cannot locate the card with the code, you should check with the dealership where your vehicle was originally sold. They MAY have kept a record of the radio code. If not, to obtain the radio code we need to know the serial number of your radio. If your Honda is a recent model, your Honda dealership may be able to obtain the radio serial number from the display on the front of the radio. However, if your Honda is an older model, the dealership will have to take the radio out of the instrument panel, and call Honda Canada to obtain the radio code. You will likely have to pay your dealer a fee to remove and replace the radio, as this is not covered by warranty. For security reasons, Honda Customer Relations will not provide a radio code over the telephone; it can only be provided to an authorized Honda dealership.

How do I obtain information on the fuel economy ratings for my vehicle?

You can obtain more information by visiting the Natural Resources Canada web site at: http://oee.nrcan.gc.ca/transportation/tools/fuelratings/ratings-search.cfm. Remember that the ratings listed are illustrated for comparing one model to another, to determine which model is relatively more or less fuel efficient. The ratings are reached in laboratory conditions and your actual fuel economy results may vary. The Ministry's web site describes the many factors that could affect your vehicle's actual fuel consumption.

How do I find out if my Honda has any outstanding recalls?

You can ask your local Honda dealership's Service Department, or you can call Honda Canada Customer Relations at 1-888-946-6329. Your Vehicle Identification Number will be required in order to check for any recalls. If you ever move, please let Honda Canada know your new address, so we can ensure you receive any future recall notices. Or if you sell your Honda, ask the new owner to notify either a Honda dealership or Honda Canada so our files can be updated with the new ownership information.

I want to modify my Honda and install a different engine or transmission than was originally installed in it at the factory. Can Honda Canada provide me with information on how to do this?

Sorry, but no. Honda Canada can only recommend what was originally designed for use in your Honda.

Can Honda recommend different tires for my Honda than those which were installed as original equipment?

Sorry, but no. Honda Canada can only recommend what was originally designed for use on your Honda. If you are changing tires, Honda recommends that you utilize the same tire size, load and speed rating as that of the tires originally supplied with your car. This also applies for winter tires – always use the same size as the tires that were originally installed on your vehicle.

I find that in winter, the original all-season tires do not provide enough traction. Can I put snow tires on just the front wheels?

No. If you live in an area or drive in conditions that require tires with better traction, you should consider installing winter tires, but you must install them on all 4 wheels, not just the drive wheels. Again, be sure to use tires that are the same size as originally specified for your Honda.

I am working on my own Honda and need some technical support from Honda to get my car fixed. Can I call your engineers and get them to help answer my questions?

Sorry, but no. Honda Canada does not have a technical support line for the public to call. We recommend that you have your Honda dealer do the work on your car. Honda service technicians are trained to know your Honda vehicle, and have access to all the latest service bulletins and other technical information directly from Honda.

I just bought a used Honda and there was no Owner's Manual with it. How can I get one?

Most recent Owner's Manuals are still available. They can be ordered and purchased for a reasonable cost through the Parts Department of any Honda dealership.

I had a flat tire on my car, and I am still within the warranty period. What warranty coverage is available on my tires?

The warranty on the original tires on all Honda vehicles is honoured by the tire manufacturer, not by Honda. If you believe the flat tire was caused by a tire defect, you may either contact the tire manufacturer's Customer Assistance line directly, or ask your Honda dealership to do so on your behalf. Every Honda sold has warranty information provided by the tire manufacturer, including telephone numbers, in the glove compartment. There is no Road Hazard warranty on original equipment tires unless you have purchased Honda Canada's optional Roadside Assistance package. This means that if you run over a nail or otherwise impact an object that causes the tire to go flat, you are only covered if you purchased the additional Roadside Assistance package.

I have just purchased (or am considering purchasing) a used Honda. How can I determine where the vehicle was serviced in the past, and what service has been performed?

Since maintenance service can be done at any Honda dealership, or in fact at other private retail service outlets, Honda Canada does not have access to any service or maintenance records. If you can contact the previous owner(s) of the car, or where they had it serviced, you could approach them or their service shop directly for this information. Honda Canada can only provide you with the original in-service date of the vehicle, and the name of the original selling dealership. To obtain this information, contact our Customer Relations office on our toll-free line, 1-888-946-6329 with the 17-digit Vehicle Identification Number (VIN) of the vehicle in question.

I received a recall notice concerning my vehicle. What should I do now?

Upon receiving a recall notice, please contact your Honda dealer to schedule an appointment to have your vehicle repaired. This will also allow your dealer to give you an idea how long they will require your vehicle – usually less than a day – to perform the repair. The dealer will repair your vehicle free of charge.

  • 1Horsepower and torque calculations reflect SAE net, Rev. 08/04, SAE J1349 procedures.
  • 2Does not replace the driver’s responsibility to exercise due care while driving.
  • 3For optimal tire wear and performance, tire pressure should be checked regularly with a gauge. Do not rely solely on the monitor system.
  • 4Forward Collision Warning (FCW) cannot detect all objects ahead and may not detect a given object; accuracy will vary based on weather, speed and other factors. System operation affected by extreme interior heat. FCW does not include a braking function. Driver remains responsible for safely operating vehicle and avoiding collisions.
  • 5Only compatible with certain devices and operating systems. Devices, cables and adapters are not included and must be purchased separately.
  • 6HomeLink® can be programmed with codes of up to three remote-control devices (e.g., garage-door opener, home security system, etc.). Additional control devices not provided by Honda may be required.
  • 7Map Database of the Honda Satellite-Linked Navigation System covers major metropolitan areas in Canada and the 48 contiguous U.S. states. For a list of current detailed coverage areas, refer to the Honda web site, www.honda.ca.
  • 8Lane Departure Warning (LDW) only alerts drivers when lane drift is detected without a turn signal in use. LDW may not detect all lane markings or lane departures; accuracy will vary based on weather, speed and road condition. System operation affected by extreme interior heat. Driver remains responsible for safely operating vehicle and avoiding collisions. 
  • 9Display accuracy will vary based on weather, size of object and speed, and the display may not show all relevant traffic. The display is not a substitute for your own direct visual assessment of traffic conditions before changing lanes.
  • 10Text message and e-mail functions are only compatible with certain devices. Only use these functions when conditions allow you to do so safely.
  • 11Cellular data and/or voice charges may apply, including roaming charges and/or other amounts charged by your wireless carrier.
  • 12Some laws prohibit the operation of electronic devices while operating a vehicle. Launch applications and perform other operations on electronic devices only when the vehicle is safely parked. Certain functionalities may be locked while vehicle is operational.
  • 13Includes a no-charge trial of 3 months, beyond which service fees apply. Available in 10 Canadian provinces and 48 contiguous U.S. states. See terms and conditions at www.siriusxm.ca.
  • 14Based on 2014 EnerGuide Fuel Consumption Guide ratings published by Natural Resources Canada. Transport Canada approved test methods used. Your actual fuel consumption will vary based on driving habits and other factors – use for comparison only.
  • 15The system is not a substitute for your own visual assessment before changing lanes; system accuracy will vary based on weather, size of object and speed.
  • 16Compatible smartphone required. All Aha platform feeds are audible, not visual in nature. Vehicle does not provide any feeds.
  • 17Government star ratings are part of the National Highway Traffic Safety Administration’s (NHTSA’s) New Car Assessment Program (www.safercar.gov). Models tested with standard side-impact airbags (SABs).
  • 18With the required accessory towing package. See your owner’s manual for proper towing operation.
  • 19Based on GAC's Small Van segmentation.
  • 20Text message function is only compatible with certain devices. Only use this function when conditions allow you to do so safely.
  • 21See your owner’s manual for proper towing operation.
  • 22Honda FM Traffic traffic-flow data and incident-reporting coverage vary by market.
  • 23The 2014 Honda Ridgeline Special Edition trim will be available in late 2013.
  • 24The system is capable of recognizing standard verbal commands in English, French and Spanish.
  • 25Based on GAC segmentation.
  • 26Carrying too much cargo or improperly storing it can affect the handling, stability and operation of this vehicle. Before carrying any cargo, be sure to consult the owner's manual for load limits and loading guidelines.
  • 27Feature will access compatible iPhone only and not the vehicle. Images on vehicle’s Display Audio system will not mirror images on compatible iPhone.
  • 28HondaLinkTM Assist services are dependent upon cellular data and/or voice connection availability, HandsFreeLink™-bilingual Bluetooth® wireless mobile phone interface connectivity with the vehicle, and GPS satellite signal reception, each of which can limit the ability to reach either HondaLinkTM Customer Care or receive support. The HondaLinkTM Assist service uses location data. By using this service, you are consenting to and permitting your wireless carrier to share your location with others. Honda makes no representation, warranty or guarantee of accuracy, completeness or timeliness of any location data, product or service. For a full explanation of HondaLinkTM Assist functionality and Honda’s data use and privacy policy, see www.honda.ca/hondalinkassist. Subject to applicable law, Honda reserves the right to terminate or change HondaLinkTM Assist services and/or features at any time or for any reason, and in the future may not be able to provide services and/or features due to changes in technology, law or government regulation. For a full list of vehicles, devices and operating systems currently compatible with HondaLinkTM Assist, please visit www.honda.ca/hondalinkassist.
  • 29Registration required. Application download may be required. Depending on use, HondaLink™ can transmit to Honda and its providers: (i) a vehicle’s location, speed and other operating conditions; and/or (ii) information that may be tied to the vehicle identification number (VIN). Such information can be combined to track a vehicle. For a full explanation of HondaLink™ functionality and Honda’s data use and privacy policy, see www.honda.ca/hondalink. HandsFreeLink™-bilingual Bluetooth® wireless mobile phone interface may be required for certain services, features and/or applications. Some services, features and/or applications are dependent upon cellular data and/or voice availability and may require use of GPS for location-based content. Continued use of GPS running in the background can decrease battery life. Subject to applicable law, Honda reserves the right to terminate HondaLink™ services, features and/or applications at any time or for any reason, and in the future may not be able to provide services, features and/or applications due to changes in technology, law or government regulation. For a full list of vehicles, devices and operating systems currently compatible with HondaLink™, please visit www.honda.ca/hondalink.
  • 30Where a vehicle has a built-in Honda navigation system, this service may provide only a limited number of additional features. Requires one-time download of HondaLinkTM Navigation application (CAD$59.99 plus applicable taxes). Price is subject to change.